![]() ![]() To use the online backup firm Carbonate’s software is a fairly easy process. Online Backup Features and Complexity Review Note: The online backup company Carbonite also provides a start up guide that includes video tutorials, how to guides, and troubleshooting information, that is right up there with the best we have reviewed in this industry. ![]() They also have email support, and you can expect to receive your response the next business day. On the weekends, excluding holidays, you can also use these services 12 Noon to 4PM. The personnel that work in this department are exceptionally well trained, and really understand the service that the company provides.Ĭarbonite customer service department supplies telephone and chat support 9AM to 5PM Monday thru Friday, Eastern Time. You would expect a firm like Carbonite, who has such a lofty status to perform very well in this area, and we are happy to report that they did. We always try to call their employees, and ask them a few difficult questions, to see if they can answer them, and explain their answers in such a way that most people with very little computer knowledge could understand what they are saying, and then implement their suggestions. We consider the customer service part of our reviews very important, and we were not about to let down our guard down with the online backup firm Carbonite. Most people that tryout the free service eventually become a regular paying member, since right at 70% of the people do eventually signup with Carbonite. They also offer a FREE trial period, which allows you to test them out and determine if the service that they provide is what you have been looking for. If you require additional storage capacity, their business premier service runs $599 per year, and with it you get 500GB of backup space. Business pricing starts at $229 a year, to use up to 250GB of backup space. The online backup company Carbonite’s pricing structure is very straightforward and easy to understand, it cost $59 a year for an individual to have unlimited backup space. We think that it is pretty safe to say, that Carbonite will be in business for just as long as you need them to backup your files and other critical data. After all, you really do not want to wake up one day and discover that you will no longer have access to the files that you saved, because the firm went belly-up. ![]() One of the aspects that most people and businesses fail to consider when making their online backup decision, is rather the company will still be in business 5 years after you start using them to store your most sensitive data. If you are in the process of attempting to find an online solution for this complex problem, there is no doubt that this firm should be somewhere on your final list of companies to be considered. It is very easy to determine, that the online backup firm Carbonite, is a serious player in this industry, which has a very bright future. The company has been featured in many articles in different publications, including the New York Times, PC World, and the Wall Street Journal. They backup over 100 billion files, and add to that collection approximately 200 million each day. The online backup company Carbonite presently has 10,000’s of customers, from over 100 countries. The company was started in 2005 by David Friend, who got his inspiration to form the firm, after his daughter lost a term paper that she had saved on her hard-drive when it crashed.ĭuring the time that they have been in business, they have won many awards, and a few of them are the following 2010 Privately-Held Company of the Year by the Mass Technology Leadership Council, Ranked #9 on the 2010 Inc 500 list (#1 in IT services and #1 in New England), and 2010 Tech Circle Gold award, SOHO. Carbonite Diamond Medal Award Winner for Best Online Backup by Top Five AdvisorThe following is a review for the online backup firm, Carbonite. ![]()
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